bets3's Privacy Policy
Find out in detail how your personal information is collected, stored, and used — we make your privacy our top priority.
Table of Contents
1. Introduction & Scope
bets3 (referred to hereinafter as "we", "our", or "the platform") operates a reliable online betting and casino service for users in Bangladesh. We handle the personal information you provide while using our services with the utmost responsibility.
This Privacy Policy applies to the bets3 website and all associated digital services. By opening an account, logging in, or using any service on our platform, you are considered to have given your consent to the terms of this policy.
This policy explains what types of information we collect, how it is used, when it may be shared with third parties, and what measures we take to protect your information. We believe that transparency and trustworthiness are the foundation of a lasting relationship.
Important: This policy applies only to individuals aged 21 or older. See Section 9 for details on the collection of data relating to minors.
2. Data Collection
We collect various types of information to operate our services. The type of information collected depends on how and how much you interact with our platform.
2.1 Registration & Account Information
When creating an account, we collect the following information:
- Full name (in Bengali and/or English)
- Date of birth (for age verification purposes)
- Email address
- Mobile number
- Username and password (stored in encrypted form)
- Preferred language and currency (Bangladeshi Taka, ৳)
2.2 Identity Verification (KYC) Information
For regulatory requirements and fraud prevention, we may request certain additional documents during identity verification, such as:
- National ID card (NID) or a copy of passport
- Proof of address (utility bill or bank statement)
- Payment method verification details (related to bKash, Nagad, Rocket, or Upay accounts)
2.3 Transaction Information
When conducting financial activities on our platform, we store:
- Deposit and withdrawal amounts and dates
- Payment method used (bKash, Nagad, Rocket, or Upay)
- Transaction reference numbers and status
- Bonus claim and usage history
2.4 Gaming Activity Information
To improve your gaming experience and ensure responsible gaming, we collect:
- List of games played and duration
- Bet amounts and outcomes
- Win and loss history
- Session duration and frequency
2.5 Technical & Usage Information
When you browse our website, some information is collected automatically:
- IP address and geographic location (up to country level)
- Browser type and version
- Device type (mobile, tablet, or desktop)
- Operating system
- Pages visited and click patterns
- Referral URL (where you came from before reaching our site)
3. Purposes of Data Use
bets3 uses collected information only for specific and legitimate purposes. We never use your information for unnecessary or unauthorised activities. The main purposes of use are:
- Account management: Account creation, verification, login security, and password recovery.
- Service delivery: Betting, gaming, bonus distribution, and awarding prizes.
- Financial transaction processing: Completing deposits and withdrawals; ensuring a minimum deposit of ৳500 and a minimum withdrawal of ৳1,000.
- Customer support: Providing 24/7 assistance via live chat and email.
- Security & fraud prevention: Identifying suspicious activity and keeping accounts secure.
- Responsible gaming: Identifying patterns of excessive gaming and providing support.
- Legal compliance: Adhering to applicable laws and regulations.
- Analysis & improvement: Improving platform performance and user experience.
- Communications: Notifying you about important policy changes, transaction confirmations, and security alerts.
We do not send you any marketing messages without your consent. You can opt out of marketing communications at any time.
4. Sharing Data with Third Parties
bets3 does not sell or rent your personal information. However, certain information may be shared with trusted third parties for the purpose of operating our services.
4.1 Payment Processors
The information required to complete transactions is shared with payment service providers such as bKash, Nagad, Rocket, and Upay. These organisations are governed by their own privacy policies.
4.2 Technology & Service Partners
The data required to manage game sessions is shared with game providers such as Pragmatic Play, Evolution Gaming, Spribe (Aviator), JILI, and PG Soft. This data is minimal and used solely for gaming services.
4.3 Analytics Services
Anonymised analytics data may be sent to third-party tools to monitor and improve website performance.
4.4 Legal Requirements
In the case of court orders, requests from investigative agencies, or other legal obligations, we may be required to provide information to law enforcement authorities.
All third parties are contractually bound not to use the information they receive beyond the specified purpose and to maintain appropriate security measures.
5. Cookies & Tracking Technologies
The bets3 website uses cookies and similar tracking technologies. These technologies help improve your browsing experience and enable us to operate our services effectively.
5.1 Essential Cookies
These cookies are essential for operating the service. Without them, login sessions, transaction security, and the site's core functionality will not work properly. Users cannot disable these.
5.2 Functional Cookies
These cookies are used to remember your preferences, language settings, and login convenience on return visits.
5.3 Analytics Cookies
Anonymised analytics cookies are used to understand which pages on the website are used most and how users navigate our platform.
You can control cookies by changing your browser settings. However, disabling essential cookies may cause some features of the platform to stop working properly.
6. Data Security Measures
To ensure the security of your information, bets3 applies industry-standard technical and administrative security measures. We believe a secure platform is the foundation of a genuinely trustworthy service.
6.1 Encryption
Our platform uses SSL/TLS (Secure Socket Layer / Transport Layer Security) encryption. This ensures that all data transmitted between your browser and our servers — including login details, transaction information, and personal data — is encrypted and unreadable by third parties.
6.2 Data Storage Security
All sensitive information stored in our databases is kept in encrypted form. Passwords are hashed and are never stored in a directly readable format.
6.3 Access Controls
Only those members of our staff who need access for their specific responsibilities are granted access to your data. All access is logged and regularly audited.
6.4 Security Monitoring
Our systems are monitored 24/7. When unusual activity is detected automatically, immediate action is taken.
You are also responsible for the security of your account. Never share your password or login details with anyone. If you notice any suspicious activity, contact us immediately at [email protected].
7. Data Retention Period
bets3 retains your information only for as long as necessary. The retention period depends on the type of information and legal requirements.
- Account information: For as long as the account is active and, after closure, for the period required by applicable law.
- Transaction records: Long-term retention may be required in accordance with financial regulations.
- KYC documents: For a specified period in accordance with regulatory requirements.
- Gaming history: For the period required to support responsible gaming and resolve disputes.
- Analytics data: Long-term retention is possible once anonymised.
After you close your account, we retain only information we are legally obliged to keep. All other information is securely deleted.
8. User Rights
As a bets3 user, you have the following rights regarding your own information. We respect these rights and are committed to helping you exercise them.
8.1 Right to Access
You have the right to know what information is stored in your account and to receive a copy of it. To make this request, contact our support team.
8.2 Right to Rectification
If any information in your account is incorrect or out of date, you can request that it be corrected. Supporting documentation may be required for changes to contact details and name.
8.3 Right to Erasure
Beyond legal obligations, you can request that your information be deleted. Please note that this request may be limited for active accounts or where an ongoing investigation is in progress.
8.4 Right to Object to Processing
You can object to marketing communications or non-essential data processing. We will act on your request within a reasonable time of receiving it.
8.5 Right to Data Portability
You can request the information you have provided in a structured, machine-readable format so that you can transfer it to another service if needed.
To exercise any of the above rights, please contact our support team via live chat or email. We provide assistance in both Bengali and English.
9. Protection of Minors
bets3 provides services only to individuals aged 21 or older. We do not collect or process the information of minors under any circumstances.
Age verification is mandatory at the time of registration. If a person opens an account by providing a false age and this is detected during the verification process, the account will be suspended immediately and the collected information will be securely deleted.
If you are aware that a minor is using bets3, please notify us immediately at [email protected]. We will treat the matter with the highest priority.
10. Changes to the Privacy Policy
bets3 may update this privacy policy from time to time. Changes may occur due to legal requirements, changes in services, or technological improvements.
In the case of significant changes, we will:
- Post a clear notice on the website;
- Send a notification to the registered email;
- Update the "Last Updated" date at the top of the page.
Continued use of the platform after any changes will be considered as your consent to the updated policy. If you disagree with the policy, you have the option to close your account.
We recommend that you review this page regularly to stay informed about the latest updates.
11. Contact & Complaints
If you have any questions, comments, or concerns about this privacy policy, or if you wish to make a request regarding your information, please contact us.
- Live Chat: Available 24/7 — log in to the platform to start a chat
- Email: [email protected]
- Language: Support is available in Bengali and English
Our team will try to respond to your request as quickly as possible. We take privacy-related complaints with the utmost seriousness and every matter is handled with care.
Users residing in Bangladesh may reach out in accordance with applicable local data protection laws. We are committed to always respecting the law and your rights.